Who can order BIOCARD services

Organisations and sole traders

Organisations and sole traders can request temperature-controlled transport of medicines, vaccines and biological materials, customs clearance, responsible storage and SafePack equipment. On request we also arrange the search and purchase of medicines. The scope and conditions are confirmed for each service.

You can join the General Terms of Service (the public offer) or agree a contract through your manager. The public-offer route requires electronic document exchange and a qualified electronic signature. If you do not have them, or need individual conditions, the manager coordinates a contract.

The General Terms cover cargo delivery, international transport and sales of SafePack thermal containers. Customs clearance is provided under a separate customs representation services agreement. Responsible storage is arranged separately and is not covered by the public offer. Read the steps for starting work.

What to prepare

• Russian INN: 10 digits for an organisation or 12 for a sole trader.
• Company and bank details.
• The authorised signatory and any power of attorney details.
• An email address for acceptance and the account invitation.
• Route, cargo description, weight, dimensions, required range and planned shipment date.

You can obtain a quotation before signing. Under the public offer, the delivery order is placed only in the client account after acceptance has been signed.

An individual as the recipient

We do not currently accept shipments from an organisation to a private individual as the recipient: we have not yet established electronic document exchange with private individuals. If you have such a case, please contact the manager.

For private individuals

If you are a private individual, please contact our manager to discuss your shipment and how it can be arranged.

Where to ask questions

The office is available on business days from 09:00 to 18:00 Moscow time. You can leave a question on the website at any time. Once onboarding is complete, delivery orders are submitted in the client account. See contact details and the General Terms and forms.