How to start working with BIOCARD
Check the price first. Then choose the General Terms of Service or discuss an agreed contract with your manager. Here are the steps before your first delivery order.
Two ways to start
Under the public offer
The public offer is the General Terms of Service published on this website. A separate contract is not required. The customer joins the terms by signing the application for accession (acceptance) through electronic document exchange (EDI), using a qualified electronic signature.
This route suits organisations with EDI and a qualified electronic signature that accept the standard terms.
Under an agreed contract
If you need individually agreed conditions, or do not have EDI or a qualified electronic signature, contact your manager. The manager checks the company, coordinates the conditions and sends a draft contract. The signing procedure and account access are agreed as part of that process.
The General Terms cover cargo delivery, international transport with customs clearance and sales of SafePack thermal containers. Responsible storage is arranged separately and is not provided under the public offer.
1. Check the route and cost
Use the delivery calculator before signing. Have the origin and destination, cargo type, weight, dimensions, required temperature and planned date ready. A manager can help check the route, timing and container configuration.
A price enquiry is not a confirmed delivery order. Asking a question does not commit you to a shipment. For international transport, the international team confirms the rate, taxes and timing before cargo is handed over.
2. Prepare the company and signing details
- Company name and Russian taxpayer identification number (INN): 10 digits for an organisation or 12 for a sole trader.
- Bank details, including the bank identification code (BIK) and current account.
- Name and role of the authorised signatory, including power of attorney details when applicable.
- The email address to be stated in acceptance: the account invitation goes to this address.
- EDI and the signatory's qualified electronic signature for joining the public offer.
The contracts and forms page includes our Diadoc EDI participant ID. For another operator, ask your manager about document exchange.
3. Sign and register your account
For the public offer, we check the company and send acceptance through EDI. Only the customer signs it; BIOCARD does not countersign. A qualified electronic signature has the same effect as an authorised signature on paper, so a paper original is not required.
Acceptance must be signed before the first delivery order. Afterwards, the email address stated in it receives the client account registration link. If the invitation is missing, contact your manager. For an agreed contract, the manager confirms the signing and account-access procedure.
4. Place the delivery order
Under the public offer, delivery orders are submitted only in the client account, after acceptance. Calls, email and messengers are available for advice and quotations; they do not replace an order in the account.
Submit the order before 17:00 Moscow time on the business day preceding dispatch. A later order enters processing on the next business day. Under the General Terms, it is considered within three business hours and either confirmed or declined. Hand over cargo at the place and time in the confirmed order.
The General Terms provide for payment within five business days of the invoice date. An agreed contract may set different conditions. The applicable edition of the General Terms is determined by the date the order is accepted for processing.
After delivery
The container, cool packs and logger provided for a BIOCARD delivery are returnable equipment. BIOCARD arranges their collection and return. A purchased container remains your property; sale and delivery documents are issued separately.
Read the client account guide, returnable equipment guide and customer eligibility guide.